Turkcell Iletişim Merkezi Ayvalık

Bugün öğle saatlerinde, uzun zamandır kullanmadığım hattımı etkinleştirmek için uğradım, yetkili arkadaş oldukça sıcakkanlı ve yardımseverdi. Kendilerine çok teşekkür ederim.

*paycell kart bulunmakta mı

1 yıl önce superbox aldım. Faturaları düzenli ödedim. Sonunda ödediğim fatura toplamı kadar bir borcunuz var diye icra ödeme emri geldi. Tarafıma bu şubeden ne başlangıçta bilhilendirildim ne de şimdi bir açıklama yapabildiler. Faturaya yansımayan ve bilinmeyen bir borcun faizi ile vs. karşılaştım. Mağdur eden ve alakaları yokmuş gibi yapan bu şubeye uğramayın.

Agree with many others here that the worst customer service ever encountered in Türkiye. Visitor traveling and purchased expensive earphones at Turkcell in another town, worked for exactly 20 days then died. Took complete box and receipt here asking for assistance. Arrogant unprofessional large man behind counter barely bothered to look up, saw translated explanation of what happened, barely looked up, said no take back to other province, then continued with another conversation. An absolute joke of any kind of assistance or help as to options as we said we were visiting and not returning to Turkcell further south. Anyone who was professional and had any knowledge of customer service would have given at a minimum assistance of what to do given circumstances. Large man was totally disinterested in customers, obviously looked like he just wanted to not be there. Do better in your selection of staff as they are what represents the Turkcell company brand and name. This particular man is unprofessional and needs serious customer service training at a minimum. We will be telling anyone asking for recommendations to avoid here due to the quality of staff. Also maybe give him a job away from direct customer service and let him correct the opening times on Google Maps - Sundays been closed every time we go past. He may be better at non customer related jobs like this basic one taking no skills.

İçeride 3 yada 4 çalışan vardı hepsi oturuyodu bilgi almaya çalışıyorum öyle cevaplar veriyodu bi an önce gitde bende oturmak istiyorum der gibi çok kötü ilgisiz sıfır müşteri memnuniyeti

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