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The customer experience was HORRIBLE!!! After speaking with several service advisors over a three day period, I had to drive one hour and forty minutes to the dealership to receive a copy of receipt the service manager and two service advisors had promised to email on three previous occasions.
I had an excellent experience at Napleton Kia of Elmhurst thanks to Ken Sweetman. He was friendly, patient, and made the entire process easy to understand. Ken took the time to listen to what I was looking for and helped me find the right option without making me feel rushed or pressured. His professionalism and great communication made the experience enjoyable from beginning to end. It’s clear that he values his customers and wants them to leave feeling confident in their decision. I would definitely recommend working with Ken if you’re in the market for a vehicle. Thanks again for the outstanding service!
Buying a car here was awesome! Arman helped me a lot and he was absolutely incredible. Thank you so much Arman and Napleton’s Kia of Elmhurst!
Mike was very helpful with explaining the is and it's of purchasing a car
Kenny was very helpful and very nice. Knows his product
When I walked in I was greeted by an excellent sales person that goes by Kenny. Great guy and explained the process very well to me and let me test drive a beautiful K5. Great car, great employee, awesome dealership.
Mike was so helpful and patient in explaining the specs of the Telluride.
Ken was very helpful and very nice. Knows his product
Loved my experience here! Arman H. was extremely helpful with my car buying purchase and I highly recommend anyone come here for their next car!
Kenneth Sweetman was great! He helped me out a lot to look at cars and was so nice to me even though I didn’t buy! Would come back for him
Surprised by so many good reviews. We called ahead to make an appt to see a particular new car. When we arrived there were 3 girls at the front desk that seemed absolutely uninterested in greeting us or talking to us. When we approached them with information about our appt, they simply told us to “wait over there”, after about 10 mins, a kind sales associate, Ken, approached us. We told him we had an appt to see a car, and he apologized, explaining that they aren’t great at having cars ready. He found the car in a lot, miles from the dealer. After multiple attempts and 90 mins of waiting, they were not able to show us the car we had driven an hour to see. (Apparently it was blocked in by a car with a dead battery). In the meantime they had appraised our trade in but would not tell us what it was valued at. Absolutely dreadful customer service! The car was also listed at 3k less than the actual price (they had added a military and repeat customer discount that we did not qualify for) - deceptive advertising at its best. Yuck! The manager called me the next day to ask if I was still interested in the car, I told him about the experience, and he said he had been off the prior day and “while the cats away, the mice will play”. Poorly run business, would not recommend!
Marius Finance Manager did a great job in helping me obtain a new car of my choice took care of the paper work and explained everything perfectly I would recommend this guy to all family members and friends. Marco also did a great job explaining the process and test driving the vehicle I will recommend the entire staff to family and friends
We came here to get a new Kia Seltos. Lance was our salesperson and he helped us with our car right away. He facilitated test driving the car, and explained all the different features. He also made sure we could change the display so that speed was a digital display. He really went the extra mile with making sure we knew how to enjoy all extras of the car Buying a car can be a tense situation, and Lance helped our family navigate that and look at all of our options for financing and what worked best for our family. He worked with his manager Sal to help our family make the best purchase that fits our finances. We really appreciate them helping us with this.
Angel was very knowledgeable and patient with us. He explained everything clearly and didn’t leave anything out. Everyone involved was pleasant as well and the facility was accommodating and clean. I would recommend this Kia dealership over others
I had a great experience. Angel worked with me to ensure I got a deal I was comfortable with.
Worst service ever from the mechanic team. I took my car because it had one problem and also had a recall notice. They took weeks to get it serviced and once I finally received my car they told me everything was completed. Little did I know they lied. Because I received automated messages a week later stating that the part I ordered had arrived. I called to ask what this was about. They said they hadn’t completed the recall. I then had to take my car in again. The manager was so rude. Did no apology and even accused me of trying to get free services from them. I made a report but nobody ever called me back. Do not trust them.
Great experience! Lance was extremely helpful and very professional. Highly recommend!
Wouldn’t buy from this place they are shady. They had a $500 window tint fee on my paper work told me $1500 inspection fee which totally was false it was for a extended paint warranty and they tried to convince me that it wasn’t when I googled the name of the item of the paperwork it was a warranty for car paint which the car was already scratched up so that wouldn’t even work for anything regardless. They put my moms as the primary on the loan without our permission and didn’t say a thing and I was the co signer and it should have been the other way around. He tacked on a warranty and at first it was 2200 then magically 27000 for 36k/3year which I honestly feel like they added the 500 tint fee back or something else. I don’t trust the people here for a long shot. The finance manager acted clueless when I used certain terminology as if I’ve never been to a car lot before. They told my mom her credit score was the same as mines which was a lie and we had checked ourself and paid for a report and we have two totally different scores and my moms credit is far better. Fast forward today I just got the car not even 3 weeks ago and the exhaust system is rusted out and the car is very loud. I called today and they transferred me to a voicemail and before hand said well it was okay when you first left. I said the car has been making small noises from the exhaust and I really heard it loudly when in parking garages . I haven’t even driven 2k miles yet but I promise I will never go back here or recommend anybody else go here I got a 2017 and the whole entire underneath is rusted out and of course you wouldn’t know because you are seeing the bottom of the car lifted while purchasing a car. Of course I’ve been quoted 1400 for the entire muffler system and flex pipes to be replaced because a warranty wouldn’t cover that kind of work. Oh new oil pan as well the oil pan is even rusted out. I also put 2k down which on my paperwork doesn’t show being put towards the actual taxes as they stated they are liars and shady. Don’t trust all of the reviews under there website.
I recently purchased a new Kia Telluride from your dealership, and I am writing to share what a phenomenal experience I had. I particularly want to recognize Razzak and Zakaria for their outstanding service. They both worked incredibly hard to ensure the entire process was seamless and enjoyable. I love my new car and truly appreciate the high level of care I received. Please ensure that their excellent work is recognized. Won a customer for life!
