Enterprise Rent-A-Car - İstanbul Taksim Araç Kiralama

Very good service, above all Kaarl very professional and kind

I walked into this Enterprise location near Taksim to ask the price and was quoted an extremely high rate—much higher than other rental companies in Istanbul. I stepped outside and booked online for about 50% less. When I returned with my online reservation, the employee became very rude. I provided my passport, driver’s license, and credit card immediately. While I was there, several customers were arguing about extra charges, and the same employee was rude to them as well, telling people to leave. I politely asked to be charged in euros and was told “only Turkish lira.” Then after holding my credit card for over 20 minutes, he suddenly demanded 24 EUR/day for insurance, even though my booking already included insurance. When I questioned this, he threw my documents back at me and threatened to give me the smallest Renault or cancel my reservation, and insisted I must pay a “difference” because I booked online after seeing the walk-in price. I cancelled and rented nearby instead: a much better car for around half the price, with professional service. !!! At the end the employee took my phone and erase many photos and videos showing the way he was treating customers like animals !!! Avoid this location, expect surprise charges and unprofessional behavior.

Çok Memnunun Kaan Beyin Müşteri Davranışından Çok Memnun Kaldım

Kaan Beye ilgi ve alakası için teşekkür ederim

Çok memnunum

Kaan bey çok ilgili. Çok ilgili bi şirket teşekkürler

The sales person, Mr Kaan is very professional in his service and the rental costs is affordable. The Enterprise rent-a-car is fully recommended.